Topic of the month: Customer Service
The critical first step in the customer service process is meeting and greeting the customer. Those vital first moments with the customer set the tone for the entire interaction. By energetically and professionally welcoming your customer, you make successful customer interactions not only possible, but probable. Customers want to be recognized, appreciated, and treated with courtesy and understanding. For this to happen, you have to be at your best in the meet and greet stage of the service process. You need to know what your customers want.
Watch for upcoming tips on Customer Service!
Welcome to Dale Carnegie Training in South Florida!
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About Me
- Scott Garvis
- President, Dale Carnegie Training, Southeast Florida: This past year, under his direction, the Southeast Florida division has more than doubled its previous sales. As a member of the Dale Carnegie team, Scott has received numerous National Sales Awards. He also works with the Dale Carnegie Training Executive Team to help develop their programs. Scott facilitates customized training and executive coaching for local area business professionals, utilizing the Dale Carnegie Training® products and philosophy of providing business professionals the tools they need to utilize their assets and reach new heights in Sales, Productivity and Profitability. In the past year alone, the Southeast Florida division has been responsible for training over 1,200 business people from many local corporations, including BellSouth, Citrix, Bank of America, Carnival Cruises and Motorola.
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